The Operations Team Leader is the front runner of the project. He/she liaises with other team members in generating and developing a good project plan that is capable of achieving progression criteria with the use of proven methods in the shortest time possible without much expense.
As a leader, his/her job description includes working with other key members on the project to come up with the goals, objectives and aims of the project.
With these at hand, the Operations Team Leader works judiciously in line with organizational goals to give other team members direction on areas to focus on.
Operations Team Leaders exhibit good judgment in making decisions that are related to the project.
In doing this, they recognize the importance of other team members and carry them along in all decisions and policies made. In the long run, the Operations Team Leader takes responsibility for all actions caused by decisions taken.
As an expert in the field, the leader understands both the technical, financial, and professional angles of the project and has the role to direct team members on the best approaches to take.
In order to hold the front stage, the leader of the project team exhibits great influence by working with departmental team leaders, Project Lead and line managers up to upper management to ensure that they are in agreement on project strategies.
He/she is responsible for coming up with an agenda for project meetings and facilitate subsequent follow-up on all issues raised and discussed in the meeting to ensure that they are carried out to the latter.
– Give clear directions and instructions to team members with regards to external factors, to enable them to carry out their duties effectively.
– Clarify the duties, roles, and functions of team members between both prospective competing team members and their superiors.
– Create, implement project plan and execution and its distribution on team members according to work needs.
– Encourage contributions and input from team members and other key colleagues or superiors on the project and acknowledge efforts made by team members and reward them accordingly.
– Give a clear and unbiased assessment of the movement and nature of projects in relation to production cost and expenses to both team members handling projects and management through accurate reporting.
– Determine the appropriate time to make advancement on projects and move on to further stages. Also, acknowledge when certain strategies aren’t effective and implement a change of plans in coordination with Project Lead.
– Carryout constant evaluation and adjustment within a specific period of time to ensure that both internal and external factors do not suffer.
– Maintain direct and open interaction with line managers to make sure all resources needed for the project are available and also consider the negotiation of amendments to project plans to achieve the best offers.
– Generate potential opportunities reports to communicate them with Sr. Account manager for action to convert these opportunities to actual.
– Keep an eye on the team targets and provide the daily reports as needed along with other mandatory reports within its timeline.
– Conduct the monthly appraisal to team members and the one to one meetings that are related to these appraisals in order to reach the best possible performance.
– Issue the performance notes as recommended by Project Lead or by the team leader in coordination with Project Lead to rectify project risk immediate issues.
– Communicate the company vision and motivate the team to reach the best performance
– Promote the environment that is based on team collaboration and team efforts, encourage positive achievements within the team, and share the lessons learned.
– Communicate the company updated policies with team members promptly.
– Promote customer satisfaction policies and procedures at all times.
– Balance workload on team members and initiate recommendations for new hirings whenever needed.
– Ensure projects budget are being monitored and met according to company policy with no deviation.
– Identify team members weak points and implement the needed training in order to reach better performance.
3 to 5 years