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Job: Junior IT Project Coordinator (German Speaker) at Orange Business Services in Cairo, Egypt

Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time Work From Home

Salary:

Confidential

Vacancies:
2
open
positions

About the Job

Accountable for end to end management of all customer network orders/projects terminating in European countries ( UK, Ireland, BENELUX & NORDICS) starting the receipt of valid service requests from sales to handover or billing.

Job includes:

  • Coordinating provisioning for Network projects, assessing service orders and developing Implementation schedules to optimize resources and components scheduling.
  • Performing order Validation of assigned orders for administrative completeness and technical consistency including pre-qualification / eligibility..
  • Validating service orders with Customer’s Local contact via official E-mails or phone calls..
  • Placing, tracking/ monitoring line orders with relevant local carriers and equipment (router, modem, cards, etc.) with third party vendors until full delivery of ordered services.
  • Performing proactive order management to ensure the requested customer target delivery dates are met .
  • Proactively escalating and expediting activities throughout the order life cycle to prevent/ minimize delays in meeting customer committed delivery dates for service.
  • Monitoring provisioning databases to ensure maintenance of accurate and updated progress information by provisioning entities.
  • Providing consolidated status and progress reports on all orders to the customer and internal implementation teams.
  • Confirming customer’s acceptance of service on OBS tools.

About this Company

We are making business life easier, every day and all around the world As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their…

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