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Job: Experience Lead in Maadi, Cairo

The Role!

We are looking for data-driven enthusiasts with a bias to action to develop our customer experience circle. You will support the department’s objectives to help develop bosta structure for scale and execute on providing operational excellence. The ideal candidate for this role should have exceptional analytical skills, a marked taste for operational challenges, and the ability to present information clearly.

What will you do?

• Develop a thorough understanding of the company’s services.

• Put together dashboards to monitor performance across the region and to flag potential issues before they become problems.

• Develop and execute analytical tools to measure operational excellence and be expected to concisely explain both what the numbers are saying and what we should be doing, to senior leadership.

• Develop and share best practices to scale operations of cities.

• Document finalized initiatives into standardized operating procedures expeditiously.

• Track our shipping queue and make sure all the SLAs are aligned.

• Conduct on-site audits for our Hubs to make sure all the safety procedures are aligned.

• Drive the day-to-day activities to ensure the accuracy, governance, and maintenance of SOPs.

• Support the communication and training of SOPs to operational teams.

• Review regulatory, SOP, and other process documents for clarity and consistency.

• Identify and manage a list of issues from inception to resolution.

• lead and work with cross-functional teams for complaint investigation, root cause analysis, identification, and implementation of corrective/preventative actions.


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